- Who owns the platform and the data?
- The software is ours: we build it, host it and fix it when it breaks. Everything you put into it belongs to you, including clients, bookings and notes. You can export all of it at any time without asking us.
- What happens if we want to leave?
- You export your clients, bookings and history to a file and leave. You do not have to give a reason, and we hold nothing back. The export is one screen. If you prefer, we will do it for you.
- We already have a booking app. Why change?
- If your current app keeps the calendar, clients and staff in one place, and nobody keeps a paper notebook next to it, do not change. Businesses come to us when the calendar is in one app, the client list in another, and the real bookings in someone's phone.
- Will our older clients use it?
- Some will keep calling, and that is fine. Whoever answers puts them in the same calendar. Nobody has to book online. The point is that the phone stops being the only way to book.
- Our work has a step no system handles. Can you add it?
- Sometimes. There are three possibilities. It may be a setting we can turn on for you. It may need a change to the product, and then it waits in line behind what other users need. Or only you need it, and then it becomes a separate project for our studio. We tell you which one it is before you decide anything.
- What about our clients' data?
- It is stored under your account, and each person on your team sees only their part of it. Before you add your first client, we give you in writing what is stored, where, and who can read it.