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Platform

The front desk closes. The week doesn't.

One calendar for every chair and every room, the client's history beside the name, and an agent that books the free slot at 3am. It is our own product — we run it and we fix it.

Book a walkthroughSee the agent at work

One Tuesday. The 14:00 manicure was booked at 03:12 by the agent, while the desk was closed.
Languages
Estonian, Russian and English — whichever the client writes in
Runs on
Our own product. We host it and we fix it.
Your data
Exported from one screen, whenever you decide

What it does

One calendar, not four

Every chair, room and table sits in one week. A booking made on your site, a booking taken on the phone, and a booking written down by the person standing at the desk all land in the same place. When a slot goes, it goes everywhere at once.

A booking carries what the work needs to happen: the service, how long it really takes, who is doing it, and the note about last time.

  • Week, day and per-person views of the same calendar.
  • Services with their real durations, not fixed half-hour blocks.
  • Buffer time between appointments, set per service.
  • A double booking is refused at the moment it is made.

Most booking software is a rented chair

A booking service you sign up for in ten minutes is a tenancy. You furnish it — your services, your hours, your staff, the client list you type in over one evening. Then you fill it with people: you teach every client where the door is, and you send them to it for years. There is nothing dishonest about that. It is the arrangement. Everything inside the room is yours, the room is not, and on the day it ends you leave with what you can carry.

You know this arrangement already, from the other side of it. When somebody rents a chair in your salon, they bring their hands and their own clients; the room, the sign on the street and the lease stay yours. It works because the two of you settled which parts were whose before anyone started. With software almost nobody asks that question on the day they sign up, because on that day there is nothing yet to carry out. It is worth reading what you signed before there is.

Ours is arranged the other way round. Your client taps the link in your bio or types your salon's name; your name is at the top of the page and your address is in the bar. She picks a time, leaves a number, and is done. We still run the software, host it and repair it, and we are paid to do that — what you own is not a disc in a drawer. It is that the address is hers to remember as yours, the clients keep coming back to it, and the list behind it never stops being your list.

  • Your client books at the end of your own address, under your own name.
  • She makes no account anywhere else, and no other salon is shown to her while she books.
  • Our name is nowhere in it. She can book, arrive and book again without ever learning we exist.
  • The list is yours. We hold it on your instruction, and that instruction does not extend to using it for anything of our own — which is a sentence in the agreement, not only on this page.
  • Contact details are kept encrypted rather than in plain text — a defence against a copy going somewhere it should not, not a claim that your own front desk cannot read a phone number.
  • Take the whole list out on an ordinary Tuesday, for no reason, and watch it come out. That is the one line here you do not have to take on trust.

The client's history sits beside the name

Every client is a file: what they booked, what was done, what they were charged, and the thing they asked you never to do again. The person at the desk has it open before the call is finished.

It is your list, and the export button is not buried. We will not ask why you want it.

  • Visits, notes and preferences on one card.
  • Phone, email, and the language they wrote in.
  • Search that finds a person from half a name.
  • Export to a file a spreadsheet opens.

Everyone sees their own day

The stylist sees their column. The manager sees the room. The owner sees the money. Nobody can move an appointment they are not allowed to see.

Hours, breaks and days off are set once per person, and the calendar stops offering times when there is nobody there to work them.

It goes as far down as the awkward case: somebody renting a chair in your room, working your week, with clients who are theirs and not yours. Their book is kept apart from the salon's rather than worked around in a spreadsheet beside it. They see their own day; you see the chair is taken.

  • Roles for owner, manager, staff and front desk.
  • A practitioner renting a chair keeps a book of their own, separate from the salon's.
  • Per-person hours, breaks and days off.
  • A record of who changed a booking and when.

Reminders, because people forget

A booking made three weeks ahead is a booking half-forgotten. The platform confirms it when it is made and reminds the client before it happens, by mail or by message, in the language they used.

A reminder does not stop every no-show. It stops the ones caused by forgetting, and it gives the rest a way to say so early. A cancellation you hear about on Tuesday is a slot you can still offer somebody. One you hear about when the chair stays empty is an hour gone.

  • Confirmation at booking, reminder before the visit.
  • Cancel or move from the message, without phoning.
  • A freed slot goes back on the calendar at once.
  • The reminder text is yours to edit.

The agent answers while your hands are busy

The same agent we build for clients sits on top of the booking. It reads what the person writes, answers from your own service list, and puts them in a slot that is genuinely free. It answers at 3am because there is nothing for it to wait for.

You draw the line it does not cross. Past that line it stops, calls a person, and hands over the whole conversation rather than a summary of it.

  • Answers in the language the client wrote in — Estonian, Russian or English.
  • Books, moves and cancels against the real calendar.
  • Says it is a machine, up front.
  • Stops and fetches a human at the line you set.

Who should not buy this

This books time. If your business does not sell time, nothing here helps you, and we would rather say that now than three meetings in.

The other half of that sentence is the useful one. It books time, and it does not know whose. Hairdressers came first and the pictures on this page are theirs, but a treatment room, a teaching hour and a bay in a workshop are the same shape to this calendar. If you sell your hours, ask rather than assume the answer is no.

  • Shops selling objects rather than appointments.
  • Practices already tied to a clinical or legal system they are obliged to keep.
  • One practitioner with a quiet phone and a paper diary that works. Leave it alone.
  • Anyone hoping it will also do the books. It holds your week and your clients, and that is the end of the list.
  • A business whose process resembles nothing else on earth. That is a studio project, and this is not it.

How it starts

  1. A walkthrough with your own week

    Twenty minutes, your real calendar on the screen, and you telling us where it does not match how you actually book. If it does not fit, we say so on that call instead of writing a proposal.

  2. Your services go in

    Your service list with its real durations, your own price list as you set it, and the rules about who is allowed to do what. You read it back before a single client sees it.

  3. Staff, hours and the old bookings

    Everyone gets a login, their own hours, and the part of the calendar they may touch. The bookings you already have are carried over first, so nobody opens an empty week on the first morning.

  4. One team runs it for real

    One room or one team books on it properly while the old way stays open beside it. That is where the awkward parts surface, and there is still something to fall back on when they do.

  5. The agent is switched on last

    Not first. It goes live once the calendar is right, because an agent booking into a wrong calendar only makes the mess faster.

Questions

Is this ours or yours?
The software is ours. We build it, host it, and fix it when it breaks. What is in it is yours — your clients, your bookings, your notes — and you can take the lot out at any time without asking permission.
What happens if we want to leave?
You export clients, bookings and history to a file, and you go. You do not owe us a reason and nothing is held back. What we will not do is pretend the export is complicated — it is one screen, and if you would rather we did it for you, we will.
We already have a booking app. Why change?
If it holds your calendar, your clients and your staff in one place, and nobody on your team keeps a notebook beside it, then do not change. People come to us when the calendar is in one app, the client list is in another, and the real record is in somebody's phone.
Will our older clients use it?
Some will keep phoning, and that is fine — whoever answers puts them in the same calendar. The aim is not to push everyone online. It is to stop the phone from being the only door in.
Our work has a step no system handles. Can you add it?
Sometimes. Some of it is a setting we can open for you. Some is a change to the product, and then it waits behind what everyone else needs. Some belongs to you alone, which makes it a studio project. We tell you which of the three it is before you decide anything.
What about our clients' data?
It lives under your account, and each person on your team reaches only their part of it. We put in writing what is stored, where, and who can read it — before you load the first client, not after.

The other half of the promise

AcademyYour team, certifiedWe train people to work with agents, and we certify them.See the programme

Bring one real week to the call, and you will know.

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