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Academy

AI agent training for your own staff

Once your business has an AI agent, someone on your team has to look after it. We teach the staff you already have to write its instructions, find its wrong answers and fix them. Those who pass the final assessment get a certificate in their own name.

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Each certificate has a number. We confirm it on request.
Where
At your premises, at your own computers, or by video call
Language
Sessions in Estonian, Russian or English. Programme in Russian only
Issued by
WebWay OÜ, in the person's own name

What the training covers

What your team learns

The training is practical. Your staff learn to write the instructions the agent follows, read the chats it had overnight, find the wrong answers, and change the instructions so the same mistake does not happen again.

They practise on your own agent, with your real services and your real difficult cases. We do not use a made-up company for practice.

  • Write and change the instructions the agent follows.
  • Read a night's chats and spot the wrong answers.
  • Decide when the agent should stop and call a person.
  • Add a service, a rule or a price without us.
  • Know when it is better to switch the agent off.

The Tunnistus certificate and how it is confirmed

Staff who pass the final assessment get a certificate called Tunnistus in their own name, issued by WebWay OÜ. It shows the person's name, the programme, the dates and a document number. If a new employer, a client or an auditor wants to make sure it is genuine, they can ask us, and we will confirm it.

Attending the training is not enough to get one. We tell you who passed the assessment and who did not.

  • Issued by WebWay OÜ, in the person's own name.
  • Has a document number. We confirm it on request.
  • Shows which programme the person passed. It does not list hours attended.
  • Belongs to the person, not to the employer.

Where it happens, and in which language

We come to you and teach at your own computers, in short sessions between shifts. If your team works in different places, we do it by video call. Nobody has to leave work for a week of classes.

We teach in Estonian, Russian or English, in whichever language your team speaks every day. The programme itself, with its lessons, final assessment and certificate, exists only in Russian for now, so the people who take it need to read Russian.

  • At your premises or by video call.
  • Short sessions that fit around the working day.
  • Small groups: only the people who will work with the agent.
  • Sessions in Estonian, Russian or English. The programme itself is in Russian only.

How we know it worked

On the last day we stop helping. Your team makes a real change to the agent on their own, for example adding a new service, adding a rule or fixing a wrong answer. We only watch.

This day shows you whether your team can run the agent on their own. The certificate does not depend on it: it is issued only on the result of the final assessment. The assessment has 36 questions, and a pass needs at least 30 right answers, including all 6 critical questions. Anything they could not do, we teach again before we finish.

What your team keeps after the training

Your team keeps the agent's written instructions, a record of every change and why it was made, and one page that says who in your business does what when the agent gets something wrong.

That one page is important. Problems usually start when nobody knows whose job it is to check the agent.

  • The agent's instructions in writing, kept by you.
  • A record of every change and the reason for it.
  • One page: who checks, who fixes, who decides.
  • A way to reach us, though your team can also fix things without us.

Who this is not for

This training is for teams that already have an AI agent or will have one soon. It is not a general course about AI. The programme has eighteen lessons in a fixed order, and we update it as AI agents change.

  • Anyone who wants a general overview of AI. A public course is better for that.
  • Companies with no agent and no plans for one. There is nothing to practise on.
  • Teams whose manager has not yet decided what the agent is for. Decide that first.
  • People who want a certificate just to hang on the wall. Ours shows what a person can do, and we test it.
  • Anyone who would rather we ran the agent for them for good. That is a support service, and we discuss it separately.

How it works

  1. We look at your current agents

    We check which agents you have, what they are allowed to do, and who on your team works most closely with them now. If nobody does, that comes first: someone has to be given the job before anyone can be trained for it.

  2. We choose the people

    Two or three people, not the whole team. The person who answers clients now, the one who sorts out the schedule, and someone in the office who is not afraid of a settings screen. Job title does not matter.

  3. Practice on your own agent

    Short hands-on sessions on your live agent, with safety limits in place. Your staff make the changes they are allowed to make and see the result. After each session, something in your business works differently.

  4. Handover day

    We step back and your team runs the agent alone. We note everything they could not manage and teach it again, instead of just listing it in a report.

  5. Tunnistus

    Everyone who passes the final assessment gets a certificate in their own name, with a number that we confirm on request. If someone is not ready yet, we tell you directly and explain what they still need to learn.

Questions

How long does this take?
It depends on how many people you train and how much your agent does. We can tell you once we have seen both. We will not sell you a fixed number of days before anyone knows what they are for.
Our staff are not technical. Is that a problem?
No. The people who do best are usually those who talk to clients all day, because they already know what a good answer sounds like. Most of the skill is writing clear instructions in plain words.
What if the person we train leaves?
The certificate goes with them, because it is theirs. You keep the written instructions and the record of changes, so the next person starts from those, not from someone's memory. We train the new person.
What if we want to stop working with you?
Then you stop. Your agent's instructions are in your hands, written in plain words, and not locked in a system only we can open. We would rather have a client whose team can manage without us than a client who is stuck with us.
Is the certificate worth anything outside Estonia?
It is our own certificate. It is not a state qualification or a diploma, in Estonia or anywhere else. It shows the person's name, the programme, the dates and a document number, and anyone who needs it confirmed can ask us.
Could you just run the agent for us instead?
Yes, and some clients prefer that. Tell us and we will set it up. Just keep in mind that every change will then go through us, and when we are busy, you wait.

Our other product

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