Study organisation rules for continuing education at WebWay OÜ

Version 1.1.

1. General provisions

1.1. WebWay OÜ (registry code 17529905, hereinafter WebWay) establishes these study organisation rules under § 7 of the Adult Education Act (täiskasvanute koolituse seadus). The document sets out the conditions for admitting learners to studies and removing them from studies, the conditions for paying and refunding the tuition fee, and other conditions relevant to organising studies.

1.2. WebWay provides continuing education in the curriculum groups entered in the Estonian Education Information System.

1.3. WebWay runs open courses and commissioned training. Commissioned training is continuing education based on the client's wishes and needs and delivered under the terms and procedure agreed with the client.

1.4. Training is delivered on the basis of a curriculum adopted by WebWay. The study organisation rules, the quality assurance rules, the curricula and the names of the trainers, with a description of the qualifications, study or work experience that demonstrate their competence, are published in Estonian on the website webway.ee/et/training. Curricula of commissioned training and the details of their trainers do not have to be published.

1.5. The volume of study is set in academic hours. One academic hour is 45 minutes.

1.6. The language of instruction is Estonian, Russian or English. The language of each training course is stated in the course description or in the commissioned training contract.

2. Information before the training starts

2.1. Before the training starts, WebWay informs the learner and the funder of the training of:

1. the continuing education curriculum;
2. the trainer's name and information on their qualifications;
3. the time of the training;
4. the place and address of the training;
5. the amount of the tuition fee and other costs related to the studies, including the cost of study materials;
6. the procedure and deadline for paying the tuition fee;
7. the grounds and procedure for refunding the tuition fee.

3. Admission

3.1. A learner registers for an open course through the contact form on the website webway.ee or by e-mail at info@webway.ee.

3.2. In commissioned training, the client submits the list of participants.

3.3. On registration, the learner's first name and surname, personal identification code (or date of birth if there is none) and e-mail address are provided. The certificate (tunnistus) or statement of participation (tõend) is issued on the basis of these data.

3.4. A learner is admitted when WebWay has confirmed the registration by e-mail. In commissioned training, a learner is admitted when WebWay and the client have agreed on the terms of the training and the learner is on the list submitted by the client.

3.5. The conditions for starting the studies are set out in the curriculum.

3.6. A group has at least 3 and at most 12 learners. If the minimum number of learners is not reached, WebWay may postpone or cancel the training. The learner is notified of this at least 5 working days before the training starts.

4. Organisation of studies

4.1. Training follows a schedule that WebWay sends to the learner and the client before the training starts.

4.2. Contact study is study guided by the trainer that takes place in real time, with the trainer and the learners taking part at the same time. In commissioned training, contact study takes place on the client's premises, on a video platform, or in a hybrid form in which some learners are in the training room and the others take part at the same time on the video platform. In an open course, contact study takes place on a video platform. Watching a recording of a session does not count as contact study or as attending the session. Independent study means completing tasks set by the trainer between contact study sessions, in the learner's own time; the trainer gives feedback on each task.

4.3. The trainer keeps a list of participants for each contact study session. The list records the date and time of the session, the venue or video platform, the module or modules covered, the number of academic hours of contact study held and, for each learner, whether they attended or were absent. If a learner attended only part of a session, the number of academic hours they attended is recorded. On the client's premises, the learners confirm their attendance with their signature. On the video platform, the trainer records attendance from the platform's list of participants and keeps an extract of that list together with the list of participants.

4.4. Study materials are provided to the learner electronically. The cost of study materials is included in the tuition fee. The exercises use free versions of AI tools or the existing accounts of the client or the learner. If a paid account is needed for the exercises, it is bought by the client in commissioned training and by the learner in an open course; WebWay states the amount of this cost before the training starts (clause 2.1).

4.5. If a session is cancelled, a new time is agreed with the learners and the client. The volume of the training is not reduced.

4.6. If an employer applies to the Estonian Unemployment Insurance Fund (Töötukassa) for a training grant to cover the cost of the training, the planned time of the training is agreed before the application is submitted. The training does not start before the employer has received the decision of Töötukassa; if necessary, the start is postponed.

4.7. Independent study hours are credited to the learner once they have submitted the module's independent assignment; the volume stated for that module in the curriculum is credited. If the learner's training is funded by their employer, WebWay informs the employer of each learner's academic hours of contact study and of independent study with each invoice, for the invoicing period, and at the end of the training, for the whole training.

5. Removal from studies and discontinuation of studies

5.1. A learner may discontinue their studies by notifying WebWay OÜ by e-mail.

5.2. A learner is removed from studies if:

1. they have discontinued their studies;
2. in commissioned training, the client has submitted a request to that effect;
3. in an open course, the tuition fee has not been paid within 7 days after a reminder from WebWay;
4. they repeatedly disrupt the studies and do not change their behaviour after a warning from the trainer.

5.3. A learner who has been removed from studies is issued a statement of participation (clause 8.2).

5.4. If the learner's training is funded by their employer, WebWay informs the employer of the date on which the studies were discontinued and the number of academic hours of contact study the learner attended and of independent study credited to them.

6. Payment of the tuition fee

6.1. The tuition fee for an open course is communicated to the learner before registration in a form that can be reproduced in writing, for example by email. The tuition fee for commissioned training is set out in the quotation and the contract.

6.2. VAT is added to the tuition fee.

6.3. The tuition fee is paid by bank transfer on the basis of an invoice issued by WebWay, within 14 days of the invoice being issued. Cash is not accepted.

6.4. A separate invoice is issued for the training. It does not include other WebWay services or software licences. If the training is funded by an employer, the invoice is issued in the employer's name. The invoice shows the name of the training, the period of the training (from date to date), the total volume of the training in academic hours and the first names and surnames of the participants. If the invoice covers part of the training, it also shows the volume of training held in the invoicing period in academic hours.

7. Refund of the tuition fee

7.1. If WebWay cancels the training, the tuition fee paid is refunded in full within 14 days after notice of the cancellation. If WebWay postpones the training and the new time does not suit the learner or the client, the tuition fee paid is refunded in full within 14 days after they notify WebWay OÜ of this.

7.2. If the learner or the client withdraws from the training at least 10 working days before the training starts, the tuition fee paid is refunded in full. If they withdraw later, 50 % of the tuition fee is refunded. The tuition fee is refunded within 14 days after notice of the withdrawal.

7.3. If the learner discontinues their studies after the training has started, the tuition fee is not refunded.

7.4. In an open course, the learner may send another person in their place if they notify WebWay OÜ before the training starts.

7.5. The tuition fee is refunded by bank transfer to the account from which it was paid.

7.6. If the learner is a consumer and has concluded the contract for an open course by email or through a web form, they may withdraw from the contract without giving any reason within 14 days of concluding it (Law of Obligations Act, § 56). They notify WebWay OÜ of the withdrawal by email. The tuition fee paid is refunded within 14 days after the notice of withdrawal is received. If, at the learner's express request, the training has started before the end of the withdrawal period, they pay proportionately for the part completed. Clauses 7.2 and 7.3 do not limit this right.

8. Completion documents

8.1. A certificate is issued to a learner whose achievement of the learning outcomes was assessed and who achieved all the learning outcomes required to complete the curriculum.

8.2. A statement of participation is issued to a learner whose achievement of the learning outcomes was not assessed or who did not achieve all the learning outcomes required to complete the curriculum. The statement of participation shows the modules the learner took part in and the number of academic hours of contact study they attended and of independent study credited to them.

8.3. The certificate and the statement of participation show:

1. the learner's name and personal identification code or, if there is none, date of birth;
2. the name of WebWay OÜ and its registry code 17529905;
3. the registration number of the notice of economic activity (majandustegevusteade) in the Estonian Education Information System (EHIS);
4. the name of the curriculum;
5. the time of the training and its volume in academic hours;
6. the country and date of issue;
7. the number of the certificate or statement of participation;
8. the names of the trainers.

8.4. The certificate or its annex also shows the learning outcomes achieved and the methods used to assess them.

8.5. The certificate and the statement of participation are signed digitally by a management board member of WebWay OÜ. Certificates and statements of participation are numbered, and a register of them is kept. They are issued electronically within 10 working days after the training ends. If the training is funded by the employer, a copy of the certificate or statement of participation is also sent to the employer.

9. Feedback and complaints

9.1. Feedback is collected in accordance with the quality assurance rules.

9.2. A complaint can be submitted by e-mail at info@webway.ee. WebWay replies within 10 working days.

9.3. Disagreements are settled by negotiation. If no agreement is reached, the dispute is settled in court under Estonian law. A learner who is a consumer may also turn to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority.

10. Personal data

10.1. WebWay processes the learner's personal data to organise the training, to issue the certificate or statement of participation and to submit the data required by law to the Estonian Education Information System. If the training is funded by the employer, the data needed to fund the training are passed on to the employer.

10.2. The processing of personal data is described in the privacy policy: webway.ee/et/privacy.

10.3. Documents on which the performance indicators are based are kept for three years from the end of the calendar year in which the document was created. The data of each certificate or statement of participation are kept in the register for seven years from the end of the calendar year in which it was issued.

11. Contact

Artur Belonogov is responsible for organising continuing education.
E-mail: info@webway.ee · Phone: +372 5646 5445
WebWay OÜ, Sõpruse pst 209-23, 13419 Tallinn